Privacy policy

Last updated: Dec 2025

Smoke Kulture (“we,” “us,” or “our”) operates this website and online store (the “Services”). This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit, use, or make a purchase through our Services.

We collect, use, and disclose personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

By accessing or using our Services, you consent to the practices described in this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies or can reasonably be linked to an individual.

Depending on how you interact with our Services, we may collect the following:

Information You Provide

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order and transaction details

  • Communications with customer support

Payment Information

Payments are processed by third-party payment processors (such as Shopify Payments, Stripe, or PayPal).
We do not store full payment card numbers. Payment processors handle your payment information in accordance with their own privacy policies.

Automatically Collected Information

  • IP address

  • Device and browser information

  • Cookies and similar technologies

  • Pages visited, products viewed, and interactions with the Services

How We Collect Personal Information

We collect personal information:

  • Directly from you when you place an order, create an account, or contact us

  • Automatically through cookies and tracking technologies

  • From third-party service providers that help operate our business (such as Shopify and fulfillment partners)

How We Use Your Personal Information

We use personal information to:

  • Process and fulfill orders

  • Communicate with you about your purchases

  • Provide customer support

  • Process payments and prevent fraud

  • Improve and optimize our Services

  • Send order confirmations and service-related communications

  • Send marketing communications (you may opt out at any time)

Marketing Communications

If you opt in to marketing communications, you may receive promotional emails from Smoke Kulture.

You may unsubscribe at any time using the link provided in our emails.
We may still send non-promotional communications related to your account or orders.

Disclosure of Personal Information

We may share personal information with:

  • Shopify, which hosts our store and provides e-commerce services

  • Payment processors

  • Shipping, fulfillment, and logistics partners

  • Service providers assisting with analytics, marketing, or customer support

  • Legal or regulatory authorities if required by law

We do not sell personal information as defined under Canadian privacy law.

Dropshipping & Third-Party Fulfillment

As a dropshipping business, orders may be fulfilled and shipped directly by third-party suppliers.

Personal information necessary to fulfill your order (such as name and shipping address) will be shared with these suppliers solely for order fulfillment purposes.

International Data Transfers

Your personal information may be stored or processed outside of Canada, including in the United States or other countries where data protection laws may differ.

We take reasonable steps to ensure appropriate safeguards are in place to protect your personal information.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable core website functionality

  • Analyze traffic and usage

  • Improve user experience

You may control or disable cookies through your browser settings; however, doing so may affect website functionality.

Security of Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Retention of Personal Information

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights Under Canadian Law

Depending on your location, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information, subject to legal and regulatory requirements

To exercise these rights, please contact us using the information below. We may need to verify your identity before responding.

Age Restriction (19+)

Our Services are intended only for individuals who are 19 years of age or older.

We do not knowingly collect personal information from individuals under 19. If we become aware that such information has been collected, we will delete it promptly.

Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact & Privacy Officer

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Privacy Officer
Smoke Kulture
📧 support@smokekulture.ca